Case Study

As part of an initiative to increase efficiency and accessibility, the Royal Borough of Kensington and Chelsea Council allowed aql to SMS-Enable all 5000 of its office direct-dial numbers

Clear Advantages

The Council is now empowered to offer text-in services to its residents:

• Accessibility - Deaf and hard of hearing community members can text their enquiry to any of RKBC's customer numbers
• Audit trail - all texts are stored for quality purposes - ensuring all enquiries are dealt with quickly and effectively
• 24/7 - Available even when the phones aren't manned
• Communication on the public's own terms - they can text when and where they want to.